CMC is a SalesLead and CallBack solution in one product. SalesLead CallBack provide you the opertonity to offer customer CallBack on your website, if customer hesitate to order product. By providing  CallBack to customer ASAP, you withhold the customer in your bussines, by CallBack within seconds. You offer products with high value, and like customer finish order product. CMC SalesLead will improve your sale by more then 20%, by paying attention to customer and CallBack right away.

In a support department you need to CallBack to customer, when customer avalible and home. CMC CallBack provide the option to book CallBack to different departments, or specific person in department, by simple application within the solution. Book at specific time for that customer.

CMC CallBack include Real TimeDisplay of agents avalibility to accept CallBack. Reception are able to check if person are avalible for CallBack  or queue in departments. Receptionist are able to book CallBack by click on person in RealTime display, and book right away. Add comments to booking for improve performance of staff, and satisfaction for the customer.

CMC include CTIpop function option, to pop information from your CRM system, or pop your CRM for that customer.

Staff are able to check own personal CallBack waiting in future, within CMC application. Pull CallBack from own queue to perform follow up, or to Pull a closed CallBack, for review.

For more information Contact TomJ@c.dk